Terms

They apply to every proposal, project, retainer and consulting engagement we undertake for you. Approving a proposal — by signature, by email, or by asking us to start — is acceptance of these terms.

If a written proposal and these terms disagree on a specific job, the proposal wins for that job. Everything else here still applies.

These terms are between you and [Registered company name], [Place of registration], company number [Company number], whose registered office is [Registered office].

The studio trades as Three18 Media. Until the registered details are confirmed they are shown as placeholders, not as a Companies House record. Do not treat a blank as a fact.

A proposal is an offer, not a contract, until you accept it. Unless it says otherwise it is valid for 30 days. After that the fee, timeline or availability may change.

Fees are exclusive of VAT where VAT applies. We will say so on the invoice.

The job is only what the proposal names: services, deliverables, what is excluded, and the fee. Work not written there is out of scope.

If you want a change, we confirm the effect on fee and timing in writing before we do it. We do not do unpriced extras and we do not invoice for surprises.

Unless the proposal says otherwise, each creative stage includes 2 rounds of revisions on the chosen route. A revision is a change within the agreed brief. A new brief, a new audience, or a restart after sign-off is a change of scope and is priced separately.

Feedback should come as one collected response per round. Silence is a delay, not an approval.

Projects are invoiced 40% to start, 40% at design sign-off, 20% on launch. Retainers are invoiced monthly in advance. Consulting is invoiced as agreed in the proposal, usually on completion of the day or month.

Payment terms are 14 days from the invoice date. A stage does not start until the previous invoice for that job is settled. We may withhold final files until the job is paid in full.

Where an interest-free payment plan has been agreed, it is set out in the proposal and no interest or arrangement fee is added. Those plans are available on projects over £5,000.

Overdue sums may carry interest at 8% above the Bank of England base rate, plus the statutory compensation and recovery costs allowed under the Late Payment of Commercial Debts (Interest) Act 1998. We will tell you before we pause a job for non-payment.

Stock, fonts, print, paid media, photography, domains and similar pass-through costs are extra unless the proposal says they are included. We will get your approval before committing them. Some suppliers require payment in advance; the job can wait if that payment is late.

You supply content, access, decisions and sign-off in the timescales in the proposal. You confirm that anything you give us is yours to give, or that you have permission to give it.

Where materials or approvals are late, the timeline moves by at least the same amount. We will give you the new date rather than absorb it. Errors in something you have signed off are yours.

Dates in a proposal are estimates unless we have written that time is of the essence. We work to them. Client delay, extra rounds, or a changed brief will move them.

Copyright in work we create specifically for you transfers to you on final payment for that job, including working files for the chosen route. Until then you have a limited, non-exclusive licence to review it. That licence pauses if an invoice is overdue.

We keep our methods, tools, unused concepts and anything we brought to the job. Third-party assets — licensed fonts, stock, platforms — stay under their own licences. We will tell you which apply.

We may show finished, public work in our portfolio unless you ask us not to in writing before launch.

You keep the rights in what you supply. You give us a licence to use it to do the job. You indemnify us against claims that arise from material you asked us to include without the right to do so.

A website or automation is limited to what the proposal describes. Launch is not a promise of zero defects. We will fix faults that are our error for 30 days after launch, at no charge, provided you tell us promptly.

We do not warrant uninterrupted service, a specific commercial result, or compatibility with every device, browser or third-party system. Performance can depend on hosts, APIs and platforms we do not control.

Every website we build includes 6 months of hosting, monitoring and updates. After that it is £45 per month, or you take the site elsewhere. The site is portable by design. Hosting may be suspended if invoices for it are overdue; we will tell you first.

Screen proofs are a guide. Print can vary slightly in colour, trim and finish. Those tolerances are not defects. Once you approve a proof, you accept the job as specified.

Each of us keeps the other’s confidential information confidential and uses it only for the job, for 3 years after the job ends, except where the law requires disclosure or the information is already public.

We may use contractors. We stay responsible for choosing them with reasonable care. Their own terms may apply to print, hosting or similar supply that sits outside our reasonable control.

You can cancel in writing. Work finished, work in progress, and third-party costs we have already committed are payable. If a stage has started, that stage is payable in full. Rights already transferred stay transferred. Rights not yet paid for stay with us.

If a job is paused for more than 30 days because we are waiting on you, we may re-quote the remaining work and re-book the diary.

Either of us can end an engagement for convenience on 30 days’ written notice, or immediately for a material breach that is not remedied within 14 days of written notice. If we end it other than for your breach, we will hand over completed work in a usable state.

We work with reasonable skill and care. Nothing here limits liability for death or personal injury caused by negligence, or for fraud, or anything the law will not let us limit.

Subject to that, our total liability on a job is limited to the professional fees you have paid us for that job, excluding pass-through costs. We are not liable for loss of profit, loss of business, loss of data, loss of opportunity, or any indirect or consequential loss.

A claim must be brought within 12 months of the end of the job.

Neither of us is liable for delay or failure caused by something beyond reasonable control: illness, outage, industrial action, change in law, or a supplier failure we could not reasonably have prevented. We will tell you, and the timetable moves.

These terms and the relevant proposal are the whole agreement for that job. Changes have to be in writing. If one clause fails, the rest still apply.

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. If we disagree, we will try to settle it between us before anyone issues a claim.